To assist Sales Team with the administration of sales procedures & ensure internal & external customer satisfaction through the timely, effective and efficient completion of sales processes in line with Primepower ISO Procedure. Responsible for maintaining the company sales records and client sales contract files by leading the Sales Administrators to perform their duties correctly and in timely manner. Support Sales Engineer to develop the strategies and target set to achieve maximum revenue streams.
Provide support to Sales Administrators to develop their ability within their role.
Prepare the final draft of weekly sales & off hire revenue report to be checked by Business Administration Manager before submission of Report to Managing Director.
Prepare the final draft of Monthly Transport, Water & Sewage Removal Report to be checked by Business Administration Manager before submission of the Report to Finance Department & for the approval of the Managing Director.
Assist & support Sales Team in Handling & attending customer enquiries in an effective and efficient way through phone calls, fax & emails by following up on all correspondence.
Assist & support Sales Administrators in maintaining & updating the enquiry & quotation register on daily basis.
Assist & support Sales Administrators in maintaining & updating the Hire Contract & LPO Tracker on daily basis for monitoring expired LPO & compilation of weekly flash revenue to be check by Business Administration Manager before submission to Finance Department & Managing Director every Thursday.
Assist & support Sales Administrators to prepare sales documents such as Enquiry Sheet, Hire Quotation, Delivery Order Form & Hire Contract Files.
Assist & support Sales Team in generating orders through following up quotations sent out to clients.
Assist & support Sales Team in coordinating with Clients and Service Department regarding deliveries to ensure good quality of service.
Ensure Client files are completed & all necessary documents are filed with accurate information before submitting to Finance Department for Invoicing.
Check and ensure that prices and contracts are up-to-date; Follow up on the payments with clients
Assist & support Sales Team in dealing with customer complaints and queries and solving the problems.
Assist & support Sales Team in tendering and preparing all required documents for tenders.
Assist & support Sales Administrators in preparing Ablution Schedule.
Prepare & update Weekending Report to be submitted to Business Administration Manager.
Conduct site visits (events) and give technical advice when needed.
Ensure Sales Team to complete their task as per the minutes of Sales Meeting.
Ensure Sales Team to fully understand and utilize the hire fleet status report to assist with order for delivery planning.
Compliance to QHSE Best Operating Practices & ISO 9001:2008, ISO 14001:2004 & ISO 18001:2007 Standard.