Hotel Operations Manager

Internal:
 MIPC Property Management and staff
 MIPC Management
 Hotel Staffs
External:
 Customers
 Vendors, partners, travel agents

Ensuring that all assigned tasks are met in a professional and timely manner. You will be expected to be available as
business dictates and ensure maintenance standards are adhered to; to attend management meetings (if required)
and be proactive in improving the business; to report immediately any circumstances that might bring the company
into disrepute or cause loss/damage.

Operations and Guest Experience:

• Oversee all operational departments, including front office, housekeeping, food and beverage, and
  maintenance.
• Ensure high standards of service, cleanliness, and guest satisfaction.
• Handle guest relations; respond to complaints and ensure a personalized hospitality experience.
• Monitor standard operating procedures (SOPs).

Staff Management and Training:

• Recruit, train, and manage hotel staff to ensure high performance and morale.
• Conduct regular staff meetings, performance reviews, and ongoing coaching.
• Create and manage work schedules to ensure adequate staffing levels.

Financial and Business Management:

• Develop and manage the budget, monitor financial performance, and control costs.
• Implement revenue management strategies to maximize occupancy and profitability.
• Manage invoicing, accounts, and financial reporting in collaboration with accounting teams.

Marketing and Sales

• Collaborate with the marketing and sales team to promote the hotel and drive occupancy and revenue.
• Manage online travel agency (OTA) listings (Booking.com, AirBnB, Expendia) and optimize pricing.
• Develop and implement promotional activities, packages, and events.
• Build and maintain relationships with travel agents, corporate clients, and other partners.

Compliance and Safety

• Ensure compliance with health, safety, and legal regulations.
• Conduct regular audits to maintain safety standards.
• Implement and enforce company policies and procedures.

Facilities and Maintenance

• Ensure the property is well maintained and complies with safety regulations.
• Coordinate with the maintenance team for repairs and preventative maintenance.
• Any other tasks, duties & responsibilities that may be added from time to time as relevant to business requirements.

 Proven experience as Hotel Manager or relevant role.
 Understanding of all hotel management best practices, relevant laws and guidelines.
 Working knowledge of MS Office; knowledge of hotel management software (PMS).
 Excellent customer service skills as well as a business mindset.
 Demonstrable aptitude in decision-making and problem-solving.
 Outstanding leadership skills and a great attention to detail.
 Experience managing a luxury or high-end hotel and a large team of staff.
 Possess strong communication skills to effectively interact with guests, staff members and vendors.
 Excellent sales and marketing acumen with great interpersonal skills.

Language:
 English
 Arabic an advantage

Bachelor’s degree in Hospitality Management, Business Administration, or relevant field.

Specialized Training/ Knowledge Required

 Qatar driving license.
 Hotel Management Systems.
 ISO Program (Certification).

Minimum 10 years’ related experience managing a luxury or high-end hotel and a large team of staff.