Senior Service Technician – Generator – Mechanical & Electrical

Department: Operations

To ensure the maximum availability of equipment at all times, that all equipment is maintained and serviced in line with Primepower policy and procedure, and provide a first class service to all customers, whether in the Depot or at a customers’ site.

Job Details

Internal:  Service Admin, Service Manager, Operations Manager and Managing Director (if necessary)

External:  Clients / customers, Site Project Managers (if necessary)

  • Lead in equipment installation, maintenance and repairs
  • Conduct routine inspections and preventive maintenance tasks
  • Troubleshooting and diagnosing equipment malfunctions
  • Comply with Primepower servicing schedules and procedures
  • Ensure all equipment is prepared for hire in compliance with Primepower ‘Green Card’ procedure
  • Ensure all work performed reports are approved by client (on site) and are legibly produced
  • Ensure immediate response and minimal disruption to client’s requirements
  • Ensure good housekeeping of work area and service vehicle
  • Maintain a minimum spares level in service vehicle as per procedures
  • Effective troubleshooting to minimise downtime and unnecessary repair costs
  • Customer satisfaction externally & internally
  • Compliance to QHSE & ISO Standards and Procedures
  • Compliance with 24 hour call – out policy
  • Primepower places a strong emphasis on health, operational safety and environmental protection.  It is a requirement and moral obligation of each employee to be actively committed and accountable for compliance to the Primepower Health, Safety & Environmental policies, operating procedures and compliance to local legislation
  • Any other tasks, duties & responsibilities that may be added from time to time as relevant to business requirements

Desired Skills

  • Able to work the hours required to enhance the service division operations
  • Ideally have a recognized qualification in Electrical and/or Mechanical Engineering
  • Be computer Literate
  • Good command of English language, spoken and written
  • Good Communication skills
  • Ability to work in a team environment
  • Able to work on own initiative and under pressure
  • Able to work to strict timeframes and achieve results
  • Must be able to work to written procedures and comply with company policies

Desired Behaviors

  • Drive for results – a deep seated inner desire to compete against standards of excellence and achieve “step changes” in business results
  • Task Completion – reliable, committed to completing tasks
  • Resilience – persistent, positive and self-reliant
  • Accountability – drives outcomes by taking personal responsibility
  • Customer Focus – understands the importance of customer needs, whether internal or external, focuses on responding to them and develops relationships
  • Working together with others – relates to people, engages and builds relationships

Specialized Training/ Knowledge Required:

  • Able to work long hours in demanding conditions under pressure
  • Good command of English language, spoken and written
  • Good Communication skills must be able to complete reports legibly
  • Effective troubleshooting capability
  • Ability to read electrical drawings
  • Possession of driving license essential
  • Capable of basic administration and working to written procedure
  • College Degree in in a Mechanical or Electrical field or Industrial Training Institute qualifications
  • Grade 10 or 12 clarification
  • Previous Experience with Cummins/Iveco/Scania Diesel Generator engines
  • Must hold an official Mechanical and Electrical trade qualification from a recognized organization
  • Proficiency with generator controllers including PCC 2100, PCC 3100, PCC 3200, PCC 3300 and DSE 8000 series, with training certificates from courses attended in programming
  • Demonstrated track record in rebuilding Cummins engines, including KTA50, KTA38, KSQ23, QSX15, QSG12, NTA855, QSL9, 6BTA, and 4BTA
  • Capability to assess power demand according to production needs
  • Accredited high voltage qualification from a recognized organization
  • Completion of high voltage switching courses
  •  Familiarity with the generator load testing process
  • Minimum 5 years of experience relevant role or related field
  • Dealer experience (Cummins and Caterpillar)
  • Previous experience in the rental industry
  • Prior experience working with diesel generator power plants
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